Chuck Shin

Opportunities

How might we optimize the website's accessibility and user experience to ensure the satisfaction of both users and stakeholders, while also achieving our business goals?

Solutions

Based on internal interviews and stakeholder feedback, we identified the priorities for each team and department. To effectively prioritize these needs, we mapped out the key components and features required for the project. I then conducted a thorough analysis and identified the need to rebuild our brand and website. Here are the key solutions we implemented to achieve this:

  • Typography: We prioritized typography to create a consistent and appealing visual identity across our website and branding materials.

  • Shape: We redesigned our website and branding elements with consistent shapes to reinforce our brand identity and improve user experience.

  • Data Visualization: We focused on improving our data visualization capabilities to present complex information in a clear and concise manner, enhancing the user experience.

Solution

1. Typography

The previous typography (Adobe Garamond Pro for headings and Work Sans for body) had issues

  • Issues with low x-height and spacing

  • Conflicting font combination

  • Difficulty in creating visual hierarchy

  • Challenging for users to scan the information

To solve these issues, the font was changed to Noto Serif JP (headings) and Inter (body).

  • Reflects brand's serious, established, and modern voice

  • Offers various weights for easy visual hierarchy creation

  • Shorter descenders for better readability

  • Numbers in Noto Serif JP sit on the baseline, enhancing legibility and making the text easier to scan

Solution

2. Shape

  • To establish Versapay's identity, we limited the overused leaf shape to CTA and metric banners, fixing its roundness for Web (80, 0, 80, 0) and Mobile (40, 0, 40, 0).

  • We defined other shapes, such as the quarter/checkmark, for specific features to prevent overuse.

  • The quarter represents finance teams running on quarters, anchoring shape, unexpected, blooming, and forward.

  • The checkmark represents order, completion, and optimism.

Solution

3. Data visualisation

Previous design

The previous data visualization was hard to read and had no icons or visuals for metrics.

After 2 iterations, three solutions were implemented:

1st Iteration

Pie charts can be misleading when trying to visualize metrics, which can cause confusion for users. A 25% increase might appear small compared to the average, leading to misinterpretation of the data

Final design

  • Simple arrow - a more direct visual to understand, with icon/no-icon variations.

  • Bar chart design - straightforward and easy to compare to industry average/competitors, with no confusion for users.

  • Area chart design - easy to compare and more visible, with limited usage

Simple arrow

Bar chart design

Area chart design

Final design

Design system

To ensure consistency and reduce confusion in our design process, I established a design system and library. However, we encountered challenges with maintaining visual consistency in icons, colors, and typography. Here's what I did to resolve the issue:

  • Centralized these design elements in one file and worked with other designers to ensure they were in sync.

  • Streamlined the design process, resulting in a 40% reduction in design time.

  • Collaborated with the development team to establish this approach as an integral part of our design process.

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